1. No Refund Policy
As our services are customized and tailored to meet specific client needs, we maintain a No Refund Policy in the following cases:
- Payments made for software development or customization are non-refundable once work has commenced.
- AMC (Annual Maintenance Contracts) are non-refundable after activation or once any maintenance services have been provided.
- Refunds are not provided for dissatisfaction arising from customer changes in project scope, delays in providing necessary information, or third-party interference.
2. Exceptions
Refunds will only be considered under the following conditions:
- A duplicate payment was made by mistake.
- The service was not initiated or delivered within the agreed timeframe due to a fault of URMIC.org (as verified by both parties).
In such cases:
- Customers must request refunds in writing within 7 days of payment.
- Any approved refund will be processed back to the original payment method within 15 business days after the request has been reviewed and approved.
3. Customer Responsibilities
To avoid disputes:
- Customers must provide clear and complete project requirements before the commencement of services.
- All services provided must be checked and approved by the customer at agreed milestones.
4. Payment Disputes
If a dispute arises, URMIC.org will work with the customer to resolve the issue amicably. However:
- Refunds will not be granted in cases where the service has been completed as per agreed terms.
- Customers are encouraged to contact our support team to address any concerns promptly.
5. Cancellation
If a customer chooses to cancel an AMC or service after commencement:
- No refunds will be provided for the unused portion of the service.
- Work already completed will be invoiced and must be paid in full.
6. Contact Us
For refund or dispute inquiries, contact us at:
refund@urmic.org
+91-8000-74-1919
714, vyas wadi, sanosara , bhavnagar 364230
Important Notes:
By making a payment on URMIC.org, you acknowledge that you have read and agreed to this Refund Policy.