1. No Refund Policy

As our services are customized and tailored to meet specific client needs, we maintain a No Refund Policy in the following cases:

• Payments made for software development or customization are non-refundable once work has commenced.
• AMC (Annual Maintenance Contracts) are non-refundable after activation or once any maintenance services have been provided.
• Refunds are not provided for dissatisfaction arising from customer changes in project scope, delays in providing necessary information, or third-party interference.

2. Exceptions

Refunds will only be considered under the following conditions:

• A duplicate payment was made by mistake.
• The service was not initiated or delivered within the agreed timeframe due to a fault of URMIC.org (as verified by both parties).

In such cases:

• Customers must request refunds in writing within 7 days of payment.
• Any approved refund will be processed back to the original payment method within 15 business days after the request has been reviewed and approved.

3. Customer Responsibilities

To avoid disputes:

• Customers must provide clear and complete project requirements before the commencement of services.
• All services provided must be checked and approved by the customer at agreed milestones.

4. Payment Disputes

If a dispute arises, URMIC.org will work with the customer to resolve the issue amicably. However:

• Refunds will not be granted in cases where the service has been completed as per agreed terms.
• Customers are encouraged to contact our support team to address any concerns promptly.

5. Cancellation

If a customer chooses to cancel an AMC or service after commencement:

• No refunds will be provided for the unused portion of the service.
• Work already completed will be invoiced and must be paid in full.

6. Contact Us

For refund or dispute inquiries, contact us at:

refund@urmic.org

+91-8000-74-1919

714, vyas wadi, sanosara , bhavnagar 364230

Important Notes:

By making a payment on URMIC.org, you acknowledge that you have read and agreed to this Refund Policy.